FAQ
Q: If
I don't have a credit card, can I still book a reservation
on flychinaeastern.com?
A: You cannot hold your reservation online without using a
credit card. And if you would like to make your reservation
and purchase your tickets online, you must have a valid credit
card.If your credit card is rejected, which means we fail
to get money from your account, though it was successful through
booking process, you are not allowed to board at the airport.
Q: How many passengers can I book in one reservation?
A: You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
A: You can book up to 9 passengers in one reservation on flychinaeastern.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through China Eastern sales office.
Q: Can I make a reservation for anyone?
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
A: Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your Easternmiles number appears, don't forget to either remove it or replace it with the passengers' Easternmiles number(s).
Q: How can I view my reservations?
A: Click on "Check My Trip" tab on the home page which goes to www.checkmytrip.com. You can input your reservation locator(AMADEUS Reservation number) and your surname to retrieve your booking record.
A: Click on "Check My Trip" tab on the home page which goes to www.checkmytrip.com. You can input your reservation locator(AMADEUS Reservation number) and your surname to retrieve your booking record.
Q: What shall I do to catch up the second segment after arriving Shanghai?
A: You may contact staff from Transfer Dept. of China Eastern Airlines in Pudong Airport. They will help you complete the formalities, check-in the luggage and issue the boarding pass for the second segment. If you take China Eastern Airlines’ onward flights in Hongqiao Airport, our staff will also help you in catching the Shuttle Bus between the airports.
A: You may contact staff from Transfer Dept. of China Eastern Airlines in Pudong Airport. They will help you complete the formalities, check-in the luggage and issue the boarding pass for the second segment. If you take China Eastern Airlines’ onward flights in Hongqiao Airport, our staff will also help you in catching the Shuttle Bus between the airports.
Q: How does China Eastern handle disabled/pregnant/ill passengers?
A: China Eastern Airlines has convenient and efficient operation rules and procedures in handling passengers with special needs. Refer to 'Travel services'-'Special needs' to familiarize yourself with the information. And contact our ticketing agent and local representative offices before you start your journey.
A: China Eastern Airlines has convenient and efficient operation rules and procedures in handling passengers with special needs. Refer to 'Travel services'-'Special needs' to familiarize yourself with the information. And contact our ticketing agent and local representative offices before you start your journey.
Q: Which airports can provide my with Initerary/the Receipt of E-ticket for Air Transportation?
A:Baoshan, Beijing, Chengdu, Chongqing, Dali, Dalian, Dunhuang, Ganzhou, Guangzhou, Guilin, Guiyang, Haikou, Hangzhou, Harbin, Hefei,
Jinan, Jinghong,Kunming, Lanzhou, Lijiang, Lincang, Luxi, Nanchang, Nanjing, Ningbo, Qindao, Shanghai, Shenzhen, Shijiazhuang, Taiyuan,
Tianjin, Urumqi, Wuhan, Wuxi, Xiamen,Xi'an, Xining, Xuzhou, Yantai, Yichang, Yinchuan, Zhaotong, Zhengzhou.(TTl 43)
A:Baoshan, Beijing, Chengdu, Chongqing, Dali, Dalian, Dunhuang, Ganzhou, Guangzhou, Guilin, Guiyang, Haikou, Hangzhou, Harbin, Hefei,
Jinan, Jinghong,Kunming, Lanzhou, Lijiang, Lincang, Luxi, Nanchang, Nanjing, Ningbo, Qindao, Shanghai, Shenzhen, Shijiazhuang, Taiyuan,
Tianjin, Urumqi, Wuhan, Wuxi, Xiamen,Xi'an, Xining, Xuzhou, Yantai, Yichang, Yinchuan, Zhaotong, Zhengzhou.(TTl 43)
Q: Which airports can't provide me with Initerary/the Receipt of E-ticket for Air Transportation?
A:Baotou, Changchun, Changsha, Datong, Fuzhou, Hohhot, Huangshan, Huangyan, Jinjiang, Jiuzhaigou, Lianyungang, Linyi, Liuzhou,
Luoyang, Luzhou, Mudanjiang, Nanning, Panzhihua, Sanya,Shantou, Shenyang, Weihai, Wenzhou, Wuyishan, Yibin, Zhangjiajie, Zhoushan, Zhuhai.(Total 28)
A:Baotou, Changchun, Changsha, Datong, Fuzhou, Hohhot, Huangshan, Huangyan, Jinjiang, Jiuzhaigou, Lianyungang, Linyi, Liuzhou,
Luoyang, Luzhou, Mudanjiang, Nanning, Panzhihua, Sanya,Shantou, Shenyang, Weihai, Wenzhou, Wuyishan, Yibin, Zhangjiajie, Zhoushan, Zhuhai.(Total 28)